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Making a Car Insurance Claim

Being in a car accident is stressful enough, so here you will find everything you need to know regarding accident-related claims on your Car Insurance. It’s handy information that will help take the admin out of making a car insurance claim.


If you own a car and you are a regular driver, you would know that there is a high probability that you’ll be involved in some sort of vehicle-related accident during your lifetime, whether you were the cause or not. Even though *Car Insurance is something most of us probably hope that we will never use, it’s a monthly payment commitment that we almost cannot live without.

If you’ve been in a car-related accident in the past, you’ll know that making a car insurance claim can be quite a stressful process. We have put together a quick summary on how to make an accident-related claim.

When should I file a car-related insurance claim?

Depending on the type of cover provided by your insurance policy some or all the below could be covered. It’s important to know the details of cover provide by your *Car Insurance policy. At the very least, you should contact your insurance provider as soon as possible when any of the following occurs:

  • Your car has been stolen
  • Your car has been hijacked
  • Your car has been damaged by an accident or collusion
  • Your car has been damaged by a natural disaster
  • Your car has been vandalised
  • You have been involved in a collusion where you damaged the property of another party

Your insurance provider will require some important details from you in the process of filing a car-related insurance claim and we have put together a list of the most common information that would be required from you during the call:

  • Have your Car Insurance policy number handy
  • In most cases, your insurance provide will be able to assist you based on the policy holder’s ID (Identification Number).
  • Have the full details of the incident ready, which will include the date and time when the incident occurred as well as the following list of information of all people involved:
    • Names
    • Contact numbers
    • Addresses
    • Driver’s license details
    • Car registration numbers

The process after you have called your insurance provider:

Even though most insurance providers have digitised most of their processes, you might still be required to complete claim forms. Whether it’s a digitised process over the phone or a physical form you need to complete, the details required will be as per the above list and would also include the case number from the police where applicable.

Depending on the incident, the process may vary from here. If your car has been involved in an accident and needs to pe repaired, your insurance provider will usually provide you with a list of their pre-approved repair companies that you may choose from. You will then have to get a quote from your preferred repairer, as per the available list, and then inform your insurance provider of the cost and quote before any repairs can commence. In some instances, your insurance provider might request that you provide two or three different quotes. It’s always good to read through your policy schedule and claim related procedures in detail to know the exact requirements.

If your vehicle has been stolen or badly damaged, an assessor will be sent to you by your insurance provider to assess damages and conduct an interview with you. Based on the outcome of the assessment it might be that cost of repair is higher than the actual value of your car and in this case, the insurance provider may choose to “write-off” the car. If this happens, your insurance provider will usually pay out to you, the policy holder, an amount equal to the car’s value before the incident occurred, i.e. before it was damaged or stolen.

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Car Insurance for under 25s

If you are looking for Car Insurance and you are not yet 25 years of age, you will soon discover that your age is a major factor in your risk profile, and that insurance providers classify you as a higher risk when they calculate your monthly premium.

Before we discuss the different type of *Car Insurance available for drivers under the age of 25, it’s probably best if we explain why it is that drivers under the age of 25 pay more to insure their cars.

Find out more