A Maintenance Plan covers all aspects of the servicing and maintenance of your car, keeping your vehicle on the road for longer and offers you a convenient way of budgeting so that you can spend less time worrying about car servicing and maintenance cost and unexpected auto repair bills.

What is a Maintenance Plan?

A car maintenance plan through MotorHappy makes scheduled maintenance easy, by taking care of everything included in a Service Plan, plus wear-and- tear components such as wiper blades and brake pads. The plan also covers unscheduled repairs, parts and labour and not just routine servicing as per the car service plan.

Benefits of a Maintenance Plan?

Scheduled maintenance can be expensive, but buying a car maintenance plan with MotorHappy comes with the following benefits:

  • Provides peace of mind that your car servicing is taken care of
  • Includes all **OEM required services and parts
  • Qualified technicians
  • Genuine parts
  • Provides for specified wear-and-tear items
  • Car maintenance checklist – done

**OEM is the original equipment manufacturer of a new vehicle, who manufactures the original parts and components used during the construction of your vehicle. In certain countries, the OEM is often represented by an Importer of a specific brand of vehicle

What is the difference between a Maintenance Plan and a Service Plan?

A Service Plan pays for specified aspects of the recommended services of your car by an approved facility for a specific term or kilometers travelled, whichever comes first, in the Republic of South Africa. Filters, spark plugs and lubricants are normally covered by our car servicing providers. A Maintenance Plan pays for everything included in the Service Plan, plus the replacement, maintenance or repair of specific wear-and-tear parts, when necessary.

Additional benefits with the purchase of a car maintenance plan

When buying a Motor Plan through MotorHappy, the changes is good that the plan will come standard with additional benefits such as Roadside Assistance. The car maintenance plan offered by MotorHappy includes free Roadside assistance with benefits such as:

Towing

If you experience a mechanical breakdown or electrical failure which was not directly caused by a road accident and cannot be repaired on the spot, a Roadside Assistance agent will dispatch a roadside team to tow your vehicle to the nearest approved facility for repairs.

Car hire or Overnight accommodation

In the event of a mechanical breakdown or electrical failure and we authorise the towing of your vehicle to the nearest approved repairer, MotorHappy will contribute towards the cost of any overnight accommodation or car hire you will require immediately after the tow.

Message relay

In the event of a mechanical breakdown or electrical failure, we can send a message to a family member; friend or business associate on request.

Tyre change

Assistance will be provided should you require assistance with tyre change.

Fuel run

If your vehicle runs out of fuel and you are stranded on the side of the road, we will dispatch a contractor with a canister of fuel for your vehicle so that you can reach the nearest petrol station and re-fuel your vehicle.

Jump-start

If your vehicle has a flat battery, we will send a contractor to help you jump-start your vehicle.

Key lockout

Should you accidently lock your vehicle’s key in your vehicle, we will send out a locksmith to open your vehicle and retrieve your key.

*The service has some limitations. Get a quick online quote to see the exact detail of benefits, inclusions and limitations of a service plan and related additional benefits for your car

Why MotorHappy?

  • Experience a hassle-free & efficient process
  • Access to advice you can trust
  • Motoring plans for all car brands
  • Trained professionals
  • An Imperial company

What is covered?

What does my Maintenance Plan cover?
We will pay an approved facility to service your car according to your manufacturer specifications for the selected time period or kilometers, whichever occurs first.

Wear-and-tear parts

Rear brake discs or drums
Rear wheel cylinders
Clutch and clutch cables
Front and rear shock absorbers
Fuses and globes
Starter motor
Turbo assembly
Wheel bearings
Fuel system
Water pump
Steering components
Factory fitted door locks, boot locks and electronic ignitions
Air conditioner

Service Plan Elements

Alternator
Oil filter
Engine oil
Sump plug gasket
Air filter
Fuel filter
Spark plugs
Brake and clutch fluid

Service Plans

Pollen filter
Cambelt
Coolant
Workshop consumables

Get a quick online quote to see the exact detail of benefits, inclusions and limitations of a maintenance plan and related additional benefits for your car

**The above list is for illustration purposes only. Only key components shown above. Limitations apply. Get a quick online quote now to compare what you are covered for with a car maintenance plan offered by MotorHappy.

What cars do we cover?

We cover all brands and all models.
Here are some of the brands that we cover:

FAQs

A Service Plan pays for specified aspects of the recommended services of your car by an approved facility for a specific term or kilometres travelled, whichever comes first, in the Republic of South Africa. Filters, spark plugs and lubricants are normally covered by our car servicing providers. A Maintenance Plan pays for everything included in the Service Plan, plus the replacement, maintenance or repair of specific wear-and-tear parts, when necessary.

A Maintenance Plan includes everything that is included in the Service Plan, plus the replacement, maintenance or repair of specific wear-and-tear parts, when necessary.

You can buy a Maintenance plan in the following way

  1. Full upfront payment - pay the full price by credit card or EFT
  2. No monthly payment option is available for a car Maintenance plan

Your car is eligible for a Maintenance Plan if, at the plan start date, your car:

  1. has travelled less than 80 000 km; and
  2. Is less than 4 years old (calculated from date of first registration).

Your Maintenance Plan starts at the start date and runs either for a specific term (e.g. 3 years) or kilometres (e.g. 45 000 km), whichever comes first, as stated in the owner’s manual. The contract months start on the date of purchase and the end of the existing or manufacturer plan, whichever comes first. If an existing plan or manufacturer plan ends on term instead of kilometres, the contract will be changed with our consent, at your request and by way of a signed document between us.

If your plan was paid full in advance, benefits will only be provided 30 business days after the first Maintenance Plan payment was made. Your Roadside Assistance benefits will be available from your Maintenance Plan’s start date.

Your Maintenance Plan is not a fixed-term contract. It runs for a specific term (e.g. 3 years) or kilometres (e.g. 45 000 km), whichever comes first.

Your Maintenance Plan will automatically end when:

You reach the prescribed kilometres or term as stipulated in your owner’s manual. If you reach the specific term (e.g. 3 years) or kilometres travelled (e.g. 45 000 km) before the:

  • next service is due; services will not be paid for.

You fail to service your car within the manufacturer-specified service interval for the second consecutive time.

Your car is damaged beyond repair or destroyed before the expiry of the Maintenance Plan

You can cancel your Maintenance Plan at any time. You can do this by giving us at least 20 business days’ notice in writing, or by contacting our Customer Care Centre at customercare@motorhappy.co.za or phoning us on 0861 642 779.

Please note the following:

  • The original manufacturer plan that came standard with your car would not have been charged for and cannot be cancelled or refunded.
  • If you cancel your Maintenance Plan before its start date, you will be entitled to a refund as set out in the policy information document.
  • If you paid for your Maintenance Plan in advance and did not claim any benefits in terms of the Maintenance Plan, you will be entitled to a refund as set out in the policy information document.
  • If you cancel your Maintenance Plan after the first 6 months there will be no refund payable by MotorHappy.

You can cancel your Maintenance Plan at any time. You can do this by giving us at least 20 business days’ notice in writing, or by contacting our Customer Care Centre at customercare@motorhappy.co.za or phoning us on 0861 642 779.

Please note the following:

  • The original manufacturer plan that came standard with your car would not have been charged for and cannot be cancelled or refunded.
  • If you cancel your Maintenance Plan before its start date, you will be entitled to a refund as set out in the policy information document.
  • If you paid for your Maintenance Plan in advance (added to your car finance agreement or paid in cash) and did not claim any benefits in terms of the Maintenance Plan, you will be entitled to a refund as set out in the policy information document.
  • If you paid for the Maintenance Plan on a monthly basis, a refund will only be payable by MotorHappy if the Maintenance Plan is cancelled within the first 6 months of the start date.
  • If you cancel your Maintenance Plan after the first 6 months there will be no refund payable by MotorHappy.

Any refund, as mentioned in the policy information document, will be equal to the amount paid to us for the Maintenance Plan, less all of the following:

  • commission paid;
  • administration costs incurred by us for the period in which your Maintenance Plan was active; and
  • a cancellation charge of R570 (VAT inclusive) or other cancellation charges reasonable in the circumstances as determined by us.

The balance that remains will be refunded to you directly or, if your Maintenance Plan was added to your car finance agreement through a bank, to the bank. Please note that if, after the deduction of the items above, it is found that you owe us money, you will be required to settle the outstanding amount, regardless of the Maintenance Plan cancellation.

MotorHappy can cancel your Maintenance Plan within 20 business days after giving you written notice of a material failure to comply with the Maintenance Plan requirements (unless you rectify the failure within the 20 business days).

If we terminate your Maintenance Plan, we will be entitled, without prejudice to other rights which we may have in terms of this Maintenance Plan or in law, to payment of liquidated damages, such as:

  • any maintenance or service work already undertaken on your car;
  • commission paid;
  • administration costs incurred by MotorHappy for the period in which the Maintenance Plan was active; and
  • a cancellation charge of R570 (VAT inclusive) or other cancellation charges reasonable in the circumstances as determined by MotorHappy.

If your Maintenance Plan is fully paid up and you want to sell your car, you can transfer your Maintenance Plan to the new owner. This Maintenance Plan may only be transferred once and only by the original Maintenance Plan holder. You must notify MotorHappy within 15 days of the transaction. If you don’t, you waive the right to cancel your Maintenance Plan and we will assume that your Maintenance Plan will be transferred to the new owner.

If you are unhappy with any aspect of your Maintenance Plan and want to lodge a complaint, you can do so by sending us an email at customercare@motorhappy.co.za or phoning us on 0861 642 779.

You must:

  • Have your car serviced as per manufacturer requirements (see your owner’s manual)
  • Stick to your service deadlines
  • Have your car serviced at MotorHappy-approved facilities only
  • Follow the service procedure
  • Follow the prescribed claims procedure when you take your car in for a service or repairs
  • Take all reasonable steps to keep your car in a good, roadworthy condition
  • Drive responsibly
  • Perform regular preventative maintenance on your car, as per manufacturer requirements (this includes, but is not limited to, checking engine oil levels, coolant levels and tyre pressure)
  • Take all reasonable steps to protect your car from further loss or damage if mechanical or electrical failure occurs
  • Use your car for its intended purpose only. You may not, among other things, use it for:
    • Racing or rallying, whether competitive or non-competitive
    • Carrying fare-paying passengers (unless expressly agreed to by us)
    • Driver tuition (unless expressly agreed to by us)
    • Towing of other cars
  • Adhere to the limitations set out in your owner’s manual in terms of weight and passenger numbers. Don’t:
    • Overload your car
    • Carry more than the prescribed number of passengers
    • Tow any trailer or vehicle that exceeds the weight limitations specified in your owner’s manual
  • Never modify or enhance your car by fitting it with non-original fitted manufacturer accessories or modifications, e.g. turbocharging your engine
  • Tamper with, replace, modify or disconnect your car’s odometer or allow anyone else to do so

If you neglect any of these responsibilities, you will not be entitled to any of the benefits provided for in your Maintenance Plan.

Your Maintenance Plan covers the following:

  • Wear-and-tear parts:
  • Rear brake discs or drums (replacement will be considered only if the component is outside manufacturer specification and skimming tolerance)
  • Rear wheel cylinders
  • Clutch and clutch cables (limited to R7 500 incl. VAT, per event)
  • Front and rear shock absorbers
  • Fuses and globes (excl. xenon and sealed units)
  • Starter motor
  • Turbo assembly (limited to R17 100 incl. VAT, per event)
  • Wheel bearings
  • Fuel system (includes fuel pump)
  • Water pump
  • Steering components (steering rack, column and pump)
  • Factory-fitted door locks, boot locks and electronic ignitions
  • Air-conditioner (compressor only, re-gassing only on replacement)

Service Plan elements:

  • Alternator
  • Oil filter
  • Engine oil
  • Sump plug gasket
  • Air filter element
  • Fuel filter
  • Spark plugs
  • Brake and clutch fluid

Service Plans:

  • Pollen filter element
  • Coolant
  • Workshop consumables (max. Of R100 excl. VAT)

When your car requires a service or you become aware of a breakdown or failure that is covered under your Maintenance Plan, do the following:

  • Book your car into an approved facility for services or repairs.
  • Inform the service advisor at the approved facility that you have a Maintenance Plan and give them your Maintenance Plan number.

Once your car is at the approved facility, the following will happen:

  • The authorised facility service advisor will get an order number from the Authorisation Centre.
    1. Authorisation Centre Office Hours:
      1. Monday to Friday: 07h30 to 17h00
      2. Saturday: 08h00 to 12h00
      3. Public holidays: Closed
  • The authorised facility service advisor will supply the Authorisation Centre with all the information needed regarding your service or repair.
  • When the service advisor has received authorisation, they will start the service or repair.
  • The service advisor will invoice MotorHappy for the services and/or repairs done.

Please take note of the following:

  • MotorHappy will not refund or pay for any work done without prior authorisation. It is your responsibility to ensure that the authorised facility obtains proper authorisation. If not, you must settle the balance.
  • You must pay for any services, repairs or parts not included in your Maintenance Plan.
  • You must check your invoice to ensure that only the requested work was done. Sign the invoice to confirm this.
  • You must inspect your car to ensure that the repair work and/or service was done and that the parts are installed to your satisfaction and is complete.
  • If there is any evidence of poor driver technique or negligence, you will be responsible for the payment of the repair costs.

Manufacturers require that you service your car at a specific term or kilometres (e.g. every 15 000 km). Some manufacturers will require that your car be serviced at a specific term (e.g. 12 months from date of first registration) even if you have not driven the specified number of kilometres. Refer to your owner’s manual for requirements.

Wear and tear is the gradual physical deterioration of various car parts. Wear and tear happens naturally and inevitably as a result of normal use and ageing. MotorHappy will use your car manufacturer’s guidelines or those of the approved facility to determine whether a part has suffered wear and tear. MotorHappy will also take into consideration the use of your car, any material failure in terms of the Maintenance Plan agreement and any other relevant factor. MotorHappy will pay for the repair, maintenance or replacement of the components listed in the Maintenance Plan agreement, only if you have complied with all the terms and conditions.

MotorHappy will not provide benefits in terms of your Maintenance Plan if:

  • You provide false, misleading or fraudulent information to MotorHappy
  • The odometer of your car has been tampered with
  • The car is not eligible for the Maintenance Plan or you cannot provide proof of eligibility
  • Your car was modified or enhanced by fitting it with non-original, non-manufacturer fitted accessories or modifications, e.g. turbo-charging your engine
  • You willfully or through gross negligence cause damage that results in a claim
  • The car is misused (towing of other cars, etc.)
  • Your payments are in arrears

The following limitations apply to the Maintenance Plan:

  • Replacement of brake pads is limited to one set per 20 000 km and one set of brake linings per 45 000 km travelled.
  • We will terminate your Maintenance Plan within the first 6 months if all wear-and-tear parts listed don’t have a minimum life of 10 000 km or 6 months.
  • The total claims payable under the Maintenance Plan for all wear-and-tear parts is limited to a maximum amount. This amount is equal to 4 times the payments received on the date of the claim being lodged.
  • If the cause of the failure is not reported, the component stripping costs will be for your account.
  • We will pay for the replacement of a cambelt or accessory belt only if recommended by the manufacturer at a specified service interval.
  • Tensioners and pulleys will only be replaced if specified by the manufacturer service schedule.
  • V-belts will be replaced when deemed necessary by the approved facility.

MotorHappy does not pay for the following:

Repairs

  • Repairs that have not been authorised by MotorHappy;
  • Oils used for top-up between services;
  • All repairs regarding damage or wear-and-tear to glass, plastic, body, upholstery or trim;
  • Any repairs resulting from your failure to carry out your responsibilities in terms of the Maintenance Plan;
  • Any repairs resulting from mechanical damage to your car caused by an accident or any other negligent or intentional act;
  • Any repairs resulting from neglect, misuse, abuse or improper treatment of your car;
  • Any repairs resulting from your failure to service your car timeously;
  • Any repairs resulting from your failure to carry out preventative maintenance, such as regularly checking and topping up lubricant, fluid and coolant levels;
  • Damage due to dust and corrosion;
  • Inspections; and
  • Work covered by or the cost of which is recoverable under the manufacturer’s standard limited warranty or under any comprehensive motor vehicle insurance or under any mechanical insurance covering the vehicle.

Components, parts and checks

  • Any replacement or repair caused by the improper use of fuel blend/type/octane, cetane or viscosity rating, hydraulic or lubricating oil, brake fluids, coolant or preserving agents;
  • Aiming of headlights and battery maintenance.
  • Checking of fluid levels;
  • Valve adjustment;
  • Balancing and rotation of wheels, or tyre-pressure checks;
  • Road-testing and functional checks;
  • Electronic parts if not originally manufacturer-fitted;
  • Glass and plastic lenses, including chips and scratches (including latent defects or melting);
  • Tyres, tubes, wheel-balancing and wheel-alignment;
  • Aftermarket fitments, such as alarms, immobilisers, air-conditioners, tow bars and boot shocks;
  • Any components missing from the car;
  • Failure due to the use of incorrect fuels or oils, or over-filling;
  • Air-conditioner hoses and vent ducts (manufacturing defects excluded);
  • Carpets, trim, seat covers and door rubbers;
  • Catalytic converters;
  • Resultant damage;
  • Radio;
  • Seals;

Damage due to environmental factors

MotorHappy does not pay for any part of the car that has been damaged or degraded through exposure to hazardous environmental factors which includes, but is not limited to:

  • Corrosion;
  • Industrial fallout;
  • Salt-laden or unsurfaced roads;
  • Prolonged bright sunlight;
  • Corrosive droppings from trees or other vegetation;
  • Bird droppings;
  • Hailstorms;
  • Earthquakes;
  • Floods; and
  • Any general act of nature.

Yes: Roadside Assistance and RoadCover benefits will be available from the start date of your Maintenance Plan.

Email customercare@motorhappy.co.za or phone 0861 642 779

Log into “My Garage” (online portal) on www.motorhappy.co.za where you can see your policies and plans and update your details

Testimonials

Awesome service one of the very few companies that still pride themselves on customer support. Well done.

Judal

The best service I have ever received I am stuck with you guys for life! Thank you MotorHappy!

Mapelo

Good work keep it up…….This company will be pleasing to make business with.

Given

My car was due for a major service…one call to MotorHappy and sorted with VW. Well done. Already recommend this to family members.

Matthew

@MotorHappySA thank you for your awesome service. Renewed my service plan, also took up dent and scratch cover for my @HyundaiSA i10 Glide. Keke gave fantastic service and was passionate about making the experience with MotorHappy a fabulous one.

George

Find out more about Maintenance Plans

What is a Maintenance Plan?

A car maintenance plan through MotorHappy makes scheduled maintenance easy, by taking care of everything included in a Service Plan, plus wear-and- tear components such as wiper blades and brake pads. The plan also covers unscheduled repairs, parts and labour and not just routine servicing as per the car service plan.

Do I Need a Maintenance Plan?

  • Provides peace of mind that your car servicing ids taken care of
  • Includes all **OEM required services and parts
  • Qualified technicians
  • Genuine parts
  • Provides for specified wear-and-tear items
  • Car maintenance checklist – done

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