Maintenance Plans
What is a Car Maintenance Plan?
A car Maintenance Plan through MotorHappy makes scheduled maintenance easy, by taking care of everything included in a Service Plan, plus wear-and- tear components such as wiper blades and brake pads. The plan also covers unscheduled repairs, parts and labour and not just routine servicing as per the car Service Plan.
Benefits of a Maintenance Plan?
Scheduled maintenance can be expensive, but buying a car Maintenance Plan through MotorHappy comes with the following benefits:
- Provides peace of mind that your car servicing is taken care of
- Includes all **OEM required services and parts
- Qualified technicians
- Genuine parts
- Provides cover for specified wear-and-tear parts
- Car maintenance checklist – done
**OEM is the original equipment manufacturer of a new vehicle, who manufactures the original parts and components used during the construction of your vehicle. In certain countries, the OEM is often represented by an Importer of a specific brand of vehicle
What is the difference between a Maintenance Plan and a Service Plan?
A Service Plan pays for specified aspects of the recommended services of your car by an approved facility for a specific term or kilometers travelled, whichever comes first, (in the Republic of South Africa). Filters, spark plugs and lubricants are normally covered by our car servicing providers. A Maintenance Plan pays for everything included in the Service Plan, plus the replacement, maintenance or repair of specific wear-and-tear parts, when necessary.
Additional benefits that comes with a Maintenance Plan
When buying a Maintenance Plan through MotorHappy, the chances are good that the plan will come standard with additional benefits such as Roadside Assistance. The Car Maintenance Plan offered through MotorHappy includes free Roadside Assistance with benefits such as:
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Towing
If you experience a mechanical breakdown or electrical failure which was not directly caused by a road accident and cannot be repaired on the spot, a Roadside Assistance agent will dispatch a roadside team to tow your vehicle to the nearest approved facility for repairs.
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Car hire or Overnight accommodation
In the event of a mechanical breakdown or electrical failure (and only once we authorise the towing of your vehicle to the nearest approved repairer), MotorHappy will contribute towards the cost of overnight accommodation or car hire you will require immediately after the tow.
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Message relay
In the event of a mechanical breakdown or electrical failure, we can send a message to a family member; friend or business associate on request.
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Tyre change
We will dispatch a contractor assistance will be provided should you require assistance with a tyre change.
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Fuel run
If your vehicle runs out of fuel and you are stranded on the side of the road, we will dispatch a contractor with a canister of fuel for your vehicle so that you can reach the nearest petrol station and re-fuel your vehicle.
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Jump-start
If your vehicle has a flat battery, we will send a contractor to help you jump-start your vehicle.
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Key lockout
Should you accidentally lock your vehicle’s key in your vehicle, we will send out a locksmith to open your vehicle and retrieve your key.
Get A Comprehensive Maintenance Plan
What will the Maintenance Plan Cover for?
For additional information on this product and the respective FAIS disclosure, click here
Frequently asked questions
A Service Plan pays for specified aspects of the recommended services of your car by an approved facility for a specific term or kilometres travelled, whichever comes first, in the Republic of South Africa. Filters, spark plugs and lubricants are normally covered by our car servicing providers. A Maintenance Plan pays for everything included in the Service Plan, plus the replacement, maintenance or repair of specific wear-and-tear parts, when necessary.
A Maintenance Plan includes everything that is included in the Service Plan, plus the replacement, maintenance or repair of specific wear-and-tear parts, when necessary.
You can buy a Maintenance Plan in the following ways:
- Full upfront payment - pay the full price by credit card or EFT
- Monthly payment option is available only over a period of 4 months.
Your car is eligible for a Maintenance Plan if, at the date of purchase, your car:
- Has travelled less than 80 000 km; and
- Is less than 4 years old (calculated from date of first registration)
Your Maintenance Plan starts at the start date and runs either for a specific term (e.g. 3 years) or kilometres (e.g. 45 000 km), whichever comes first, as stated in the owner’s manual. The plan's months starts on the date of purchase or the end of the existing or manufacturer plan, whichever comes first. If an existing plan or manufacturer plan ends on term instead of kilometres, the contract will be changed with our consent, at your request and by way of a signed document between us.
Your Maintenance Plan is not a fixed-term contract. It runs for a specific term (e.g. 3 years) or kilometres (e.g. 45 000 km), whichever comes first.
Your Maintenance Plan will automatically end when:
- You reach the prescribed kilometres or term as stipulated in your owner’s manual.
- You fail to service your car within the manufacturer-specified service interval for the second consecutive time.
- Your car is damaged beyond repair or destroyed before the expiry of the Maintenance Plan.
It is possible to cancel your Maintenance Plan. You can do this by giving us at least 20 business days’ notice in writing, or by contacting our Customer Care Centre at [email protected] or phoning us on 0861 642 779. You can also contact the Maintenance Plan administrator directly. Full details of cancellation procedures are available in the Maintenance Plan booklet provided when the plan is purchased.
If your Maintenance Plan is fully paid up and you want to sell your car, you can transfer your Maintenance Plan to the new owner.
Manufacturers require that you service your car at a specific term or kilometres (e.g. every 15 000 km). Some manufacturers will require that your car be serviced at a specific term (e.g. 12 months from date of first registration) even if you have not driven the specified number of kilometres. Refer to your owner’s manual for requirements.
Yes: Roadside Assistance will be available from the start date of your Maintenance Plan.
Testimonials
I use them and I have never experienced and problems when I claim.
Been covered with MotorHappy going on 2 years now and they have paid out each time when my car was due for a service at the dealership. Once they paid for the replacement of brake-pads, a full service & wiper blades – Sounds unreal but I am a happy reference.
Wonderful service I received thank you so much.
I have had 4 plans with MotorHappy and I am more than happy to take out another 10 with them… Top service.
Great service guys.
I use them and I have never experienced and problems when I claim.
Been covered with MotorHappy going on 2 years now and they have paid out each time when my car was due for a service at the dealership. Once they paid for the replacement of brake-pads, a full service & wiper blades – Sounds unreal but I am a happy reference.
Wonderful service I received thank you so much.
I have had 4 plans with MotorHappy and I am more than happy to take out another 10 with them… Top service.
Great service guys.
I use them and I have never experienced and problems when I claim.
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