Maintenance Plans

Maintenance Plans

Maintenance Plans can be daunting; they often look more complicated than a Formula 1 car’s gearbox. Don’t stress, your Maintenance Plan through MotorHappy makes it easy, by taking care of everything included in a Service Plan, plus wear-and- tear components such as wiper blades and brake pads.

The Maintenance Plan offers free Roadside Assistance, which means you can get from A to B, Confidently, without having to worry about being stuck on the side of the road.

  • Have you planned for regular service and maintenance costs on your car?
  • Do you need more cover than a Service Plan – i.e. a new set of brake pads?
  • Do you need to extend your current Maintenance Plan?
  • Do you need to protect your car against unforeseen costs?

If you have answered ‘YES’ to any of these questions, you need a Maintenance Plan to help you get from A to B, Confidently.

What does my Maintenance Plan cover?

We will pay an approved facility to service your car according to your manufacturer specifications for the selected time period or kilometers, whichever occurs first.

  • Wear-and-tear parts:

    Rear brake discs or drums

    (replacement will be considered only if the component is outside manufacturer specification and skimming tolerance)

    Rear wheel cylinders
    Clutch and clutch cables

    (limited to R7 500 incl. VAT per event)

    Front and rear shock absorbers
    Fuses and globes

    (excluding xenon and sealed units)

    Starter motor
    Turbo assembly

    (limited to R17 100 incl. VAT per event)

    Wheel bearings
    Fuel system
    Water pump
    Steering components

    (steering rack, column and pump)

    Factory fitted door locks, boot locks and electronic ignitions
    Air conditioner

    (compressor only. re-gassing only on replacement)

  • Service Plan Elements:

    Alternator
    Oil filter
    Engine oil
    Sump plug gasket
    Air filter
    Fuel filter
    Spark plugs
    Brake and clutch fluid
  • Service Plans:

    Pollen filter
    Coolant
    Workshop consumables

    (maximum of R100.00 excl. VAT)

A Service Plan pays for specified aspects of the recommended services of your car by an approved facility for a specific term or kilometres travelled, whichever comes first, in the Republic of South Africa. A Maintenance Plan pays for everything included in the Service Plan, plus the replacement, maintenance or repair of specific wear-and-tear parts, when necessary. A Service Plan and a Maintenance Plan cannot be purchased together.

A Maintenance Plan includes everything that is included in the Service Plan, plus the replacement, maintenance or repair of specific wear-and-tear parts, when necessary.

Add your Maintenance Plan to your car finance agreement The cost of your Maintenance Plan will be paid as part of your monthly instalments. Limitations apply on when you can start using your Maintenance Plan.

  1. Pay cash in advance
  2. This is when you pay the full price of your Maintenance Plan in advance. Limitations apply on when you can start using your Maintenance Plan.

  3. Paid on a monthly basis
  4. This is when you pay for your Maintenance Plan through a monthly debit order. Limitations apply on when you can start using your Maintenance Plan.

You are eligible for a Maintenance Plan if, at the start date, your car:

  1. has travelled less than 99 000 km;
  2. is less than 4 years old (calculated from the date of first registration);
  3. has a valid manufacturer warranty or valid manufacturer Maintenance Plan; and
  4. has a full manufacturer service history as per manufacturer frequency and specifications - done by the original manufacturer-approved facility.

MotorHappy reserves the right to request that you provide written proof that the above eligibility criteria have been met. If you fail to provide written proof, we will not provide any of the benefits.

Your Maintenance Plan starts at the start date and runs either for a specific term (e.g. 3 years) or kilometres (e.g. 45 000 km), whichever comes first, as stated in the owner’s manual. The contract months start on the date of purchase and the end of the existing or manufacturer plan, whichever comes first. If an existing plan or manufacturer plan ends on term instead of kilometres, the contract will be changed with our consent, at your request and by way of a signed document between us.

If your plan was added to your car finance agreement or paid cash in advance, benefits will only be provided 20 business days after the first Maintenance Plan payment was made. If you pay your Maintenance Plan through a monthly debit order, we’ll only start providing benefits after 4 consecutive monthly payments have been received. Maintenance or repair of specific wear-and-tear parts will only be provided once we’ve received 6 consecutive monthly payments and authorisation of major components will only be considered after we’ve received 12 consecutive payments. Your Roadside Assistance and RoadCover benefits will be available from your Maintenance Plan’s start date.

Your Maintenance Plan is not a fixed-term contract. It runs for a specific term (e.g. 3 years) or kilometres (e.g. 45 000 km), whichever comes first.

Your Maintenance Plan will automatically end when:

  • You reach the prescribed kilometres or term as stipulated in your owner’s manual. If you reach the specific term (e.g. 3 years) or kilometres travelled (e.g. 45 000 km) before the:
    • conclusion of your debit order payments (e.g. 24 months), it is your responsibility to continue the monthly payments until the payment term is completed; or
    • next service is due, services will not be paid for.
  • You fail to service your car within the manufacturer-specified service interval for the second consecutive time.
  • Your car is damaged beyond repair or destroyed before the expiry of the Maintenance Plan.

You can cancel your Maintenance Plan at any time. You can do this by giving us at least 20 business days’ notice in writing, or by contacting our Customer Care Centre at customercare@motorhappy.co.za or phoning us on 0861 642 779.

Please note the following:

  • The original manufacturer plan that came standard with your car would not have been charged for and cannot be cancelled or refunded.
  • If you cancel your Maintenance Plan before its start date, you will be entitled to a refund as set out in the policy information document.
  • If you paid for your Maintenance Plan in advance (added to your car finance agreement or paid in cash) and did not claim any benefits in terms of the Maintenance Plan, you will be entitled to a refund as set out in the policy information document.
  • If you paid for the Maintenance Plan on a monthly basis, a refund will only be payable by MotorHappy if the Maintenance Plan is cancelled within the first 6 months of the start date.
  • If you cancel your Maintenance Plan after the first 6 months there will be no refund payable by MotorHappy.

You can cancel your Maintenance Plan at any time. You can do this by giving us at least 20 business days’ notice in writing, or by contacting our Customer Care Centre at customercare@motorhappy.co.za or phoning us on 0861 642 779.

Please note the following:

  • The original manufacturer plan that came standard with your car would not have been charged for and cannot be cancelled or refunded.
  • If you cancel your Maintenance Plan before its start date, you will be entitled to a refund as set out in the policy information document.
  • If you paid for your Maintenance Plan in advance (added to your car finance agreement or paid in cash) and did not claim any benefits in terms of the Maintenance Plan, you will be entitled to a refund as set out in the policy information document.
  • If you paid for the Maintenance Plan on a monthly basis, a refund will only be payable by MotorHappy if the Maintenance Plan is cancelled within the first 6 months of the start date.
  • If you cancel your Maintenance Plan after the first 6 months there will be no refund payable by MotorHappy.

Any refund, as mentioned in the policy information document, will be equal to the amount paid to us for the Maintenance Plan, less all of the following:

  • commission paid;
  • administration costs incurred by us for the period in which your Maintenance Plan was active; and
  • a cancellation charge of R570 (VAT inclusive) or other cancellation charges reasonable in the circumstances as determined by us.

The balance that remains will be refunded to you directly or, if your Maintenance Plan was added to your car finance agreement through a bank, to the bank. Please note that if, after the deduction of the items above, it is found that you owe us money, you will be required to settle the outstanding amount, regardless of the Maintenance Plan cancellation.

MotorHappy can cancel your Maintenance Plan within 20 business days after giving you written notice of a material failure to comply with the Maintenance Plan requirements (unless you rectify the failure within the 20 business days).

If we terminate your Maintenance Plan, we will be entitled, without prejudice to other rights which we may have in terms of this Maintenance Plan or in law, to payment of liquidated damages, such as:

  • any maintenance or service work already undertaken on your car;
  • commission paid;
  • administration costs incurred by MotorHappy for the period in which the Maintenance Plan was active; and
  • a cancellation charge of R570 (VAT inclusive) or other cancellation charges reasonable in the circumstances as determined by MotorHappy.

If your Maintenance Plan is fully paid up and you want to sell your car, you can transfer your Maintenance Plan to the new owner. This Maintenance Plan may only be transferred once and only by the original Maintenance Plan holder. You must notify MotorHappy within 15 days of the transaction. If you don’t, you waive the right to cancel your Maintenance Plan and we will assume that your Maintenance Plan will be transferred to the new owner.

If you are unhappy with any aspect of your Maintenance Plan and want to lodge a complaint, you can do so by sending us an email at customercare@motorhappy.co.za or phoning us on 0861 642 779.

You must:

  • Have your car serviced as per manufacturer requirements (see your owner’s manual)
  • Stick to your service deadlines
  • Have your car serviced at MotorHappy-approved facilities only
  • Follow the service procedure
  • Follow the prescribed claims procedure when you take your car in for a service or repairs
  • Take all reasonable steps to keep your car in a good, roadworthy condition
  • Drive responsibly
  • Perform regular preventative maintenance on your car, as per manufacturer requirements (this includes, but is not limited to, checking engine oil levels, coolant levels and tyre pressure)
  • Take all reasonable steps to protect your car from further loss or damage if mechanical or electrical failure occurs
  • Use your car for its intended purpose only. You may not, among other things, use it for:
    • Racing or rallying, whether competitive or non-competitive
    • Carrying fare-paying passengers (unless expressly agreed to by us)
    • Driver tuition (unless expressly agreed to by us)
    • Towing of other cars
  • Adhere to the limitations set out in your owner’s manual in terms of weight and passenger numbers. Don’t:
    • Overload your car
    • Carry more than the prescribed number of passengers
    • Tow any trailer or vehicle that exceeds the weight limitations specified in your owner’s manual
  • Never modify or enhance your car by fitting it with non-original fitted manufacturer accessories or modifications, e.g. turbocharging your engine
  • Tamper with, replace, modify or disconnect your car’s odometer or allow anyone else to do so

If you neglect any of these responsibilities, you will not be entitled to any of the benefits provided for in your Maintenance Plan.

Your Maintenance Plan covers the following:

  • Wear-and-tear parts:
  • Rear brake discs or drums (replacement will be considered only if the component is outside manufacturer specification and skimming tolerance)
  • Rear wheel cylinders
  • Clutch and clutch cables (limited to R7 500 incl. VAT, per event)
  • Front and rear shock absorbers
  • Fuses and globes (excl. xenon and sealed units)
  • Starter motor
  • Turbo assembly (limited to R17 100 incl. VAT, per event)
  • Wheel bearings
  • Fuel system (includes fuel pump)
  • Water pump
  • Steering components (steering rack, column and pump)
  • Factory-fitted door locks, boot locks and electronic ignitions
  • Air-conditioner (compressor only, re-gassing only on replacement)

Service Plan elements:

  • Alternator
  • Oil filter
  • Engine oil
  • Sump plug gasket
  • Air filter element
  • Fuel filter
  • Spark plugs
  • Brake and clutch fluid

Service Plans:

  • Pollen filter element
  • Coolant
  • Workshop consumables (max. Of R100 excl. VAT)

If you fail to make any payment in terms of your Maintenance Plan agreement, by the due date, you have a 15-day grace period in which to pay it. Failing to do so will constitute a breach of the agreement and MotorHappy will be entitled to exercise its remedies. Your Maintenance Plan will be suspended immediately if you fail to make a payment due in terms of your Maintenance Plan agreement on the due date. You will not be entitled to any of the benefits offered in terms of this Maintenance Plan until all outstanding payments are made to MotorHappy. If you fail to pay the outstanding amounts, MotorHappy will take legal action against you to recover the cost.

All amounts not paid on the due date will earn interest at the interest rate published by MotorHappy’s banker as its prime overdraft lending rate (a certificate from any manager of that bank, whose appointment or authority need not be proved, as to the prime rate at any time and the usual way in which it is calculated and compounded at such time will, in the absence of patent or clerical error, be final and binding on the parties), plus 2%.

Always ensure that there are sufficient funds in your bank account to cover your payment. If you reach the end of the specific term (e.g. 3 years) or kilometres (e.g. 45 000 km), before all the agreed monthly payments are made to MotorHappy (e.g. 24 months), all monthly payments remain your responsibility until fully paid up.

If MotorHappy does not receive your monthly payment, we will immediately stop the processing of your claim for benefits, until the payment is made. MotorHappy will proceed with the processing of your claim for benefits 2 days after the payment is confirmed. You may not withhold the payment of any amounts due to MotorHappy, for any reason.

When your car requires a service or you become aware of a breakdown or failure that is covered under your Maintenance Plan, do the following:

  • Book your car into an approved facility for services or repairs.
  • Inform the service advisor at the approved facility that you have a Maintenance Plan and give them your Maintenance Plan number.

Once your car is at the approved facility, the following will happen:

  • The authorised facility service advisor will get an order number from the Authorisation Centre.
    1. Authorisation Centre Office Hours:
      1. Monday to Friday: 07h30 to 17h00
      2. Saturday: 08h00 to 12h00
      3. Public holidays: Closed
  • The authorised facility service advisor will supply the Authorisation Centre with all the information needed regarding your service or repair.
  • When the service advisor has received authorisation, they will start the service or repair.
  • The service advisor will invoice MotorHappy for the services and/or repairs done.

Please take note of the following:

  • MotorHappy will not refund or pay for any work done without prior authorisation. It is your responsibility to ensure that the authorised facility obtains proper authorisation. If not, you must settle the balance.
  • You must pay for any services, repairs or parts not included in your Maintenance Plan.
  • You must check your invoice to ensure that only the requested work was done. Sign the invoice to confirm this.
  • You must inspect your car to ensure that the repair work and/or service was done and that the parts are installed to your satisfaction and is complete.
  • If there is any evidence of poor driver technique or negligence, you will be responsible for the payment of the repair costs.

Manufacturers require that you service your car at a specific term or kilometres (e.g. every 15 000 km). Some manufacturers will require that your car be serviced at a specific term (e.g. 12 months from date of first registration) even if you have not driven the specified number of kilometres. Refer to your owner’s manual for requirements.

Can my Maintenance Plan be transferred when I sell my car?

If your Service Plan Booster is fully paid up and you want to sell your car, you can transfer your Maintenance Plan to the new owner. This Maintenance Plan may only be transferred once and only by the original Maintenance Plan holder. You must notify MotorHappy within 15 days of the transaction. If you don’t, you waive the right to cancel your Maintenance Plan and we will assume that your Maintenance Plan will be transferred to the new owner.

Wear and tear is the gradual physical deterioration of various car parts. Wear and tear happens naturally and inevitably as a result of normal use and ageing. MotorHappy will use your car manufacturer’s guidelines or those of the approved facility to determine whether a part has suffered wear and tear. MotorHappy will also take into consideration the use of your car, any material failure in terms of the Maintenance Plan agreement and any other relevant factor. MotorHappy will pay for the repair, maintenance or replacement of the components listed in the Maintenance Plan agreement, only if you have complied with all the terms and conditions.

MotorHappy will not provide benefits in terms of your Maintenance Plan if:

  • You provide false, misleading or fraudulent information to MotorHappy
  • The odometer of your car has been tampered with
  • The car is not eligible for the Maintenance Plan or you cannot provide proof of eligibility
  • Your car was modified or enhanced by fitting it with non-original, non-manufacturer fitted accessories or modifications, e.g. turbo-charging your engine
  • You willfully or through gross negligence cause damage that results in a claim
  • The car is misused (towing of other cars, etc.)
  • Your payments are in arrears

The following limitations apply to the Maintenance Plan:

  • Replacement of brake pads is limited to one set per 20 000 km and one set of brake linings per 45 000 km travelled.
  • We will terminate your Maintenance Plan within the first 6 months if all wear-and-tear parts listed don’t have a minimum life of 10 000 km or 6 months.
  • The total claims payable under the Maintenance Plan for all wear-and-tear parts is limited to a maximum amount. This amount is equal to 4 times the payments received on the date of the claim being lodged.
  • If the cause of the failure is not reported, the component stripping costs will be for your account.
  • We will pay for the replacement of a cambelt or accessory belt only if recommended by the manufacturer at a specified service interval.
  • Tensioners and pulleys will only be replaced if specified by the manufacturer service schedule.
  • V-belts will be replaced when deemed necessary by the approved facility.

MotorHappy does not pay for the following:

Repairs

  • Repairs that have not been authorised by MotorHappy;
  • Oils used for top-up between services;
  • All repairs regarding damage or wear-and-tear to glass, plastic, body, upholstery or trim;
  • Any repairs resulting from your failure to carry out your responsibilities in terms of the Maintenance Plan;
  • Any repairs resulting from mechanical damage to your car caused by an accident or any other negligent or intentional act;
  • Any repairs resulting from neglect, misuse, abuse or improper treatment of your car;
  • Any repairs resulting from your failure to service your car timeously;
  • Any repairs resulting from your failure to carry out preventative maintenance, such as regularly checking and topping up lubricant, fluid and coolant levels;
  • Damage due to dust and corrosion;
  • Inspections; and
  • Work covered by or the cost of which is recoverable under the manufacturer’s standard limited warranty or under any comprehensive motor vehicle insurance or under any mechanical insurance covering the vehicle.

Components, parts and checks

  • Any replacement or repair caused by the improper use of fuel blend/type/octane, cetane or viscosity rating, hydraulic or lubricating oil, brake fluids, coolant or preserving agents;
  • Aiming of headlights and battery maintenance.
  • Checking of fluid levels;
  • Valve adjustment;
  • Balancing and rotation of wheels, or tyre-pressure checks;
  • Road-testing and functional checks;
  • Electronic parts if not originally manufacturer-fitted;
  • Glass and plastic lenses, including chips and scratches (including latent defects or melting);
  • Tyres, tubes, wheel-balancing and wheel-alignment;
  • Aftermarket fitments, such as alarms, immobilisers, air-conditioners, tow bars and boot shocks;
  • Any components missing from the car;
  • Failure due to the use of incorrect fuels or oils, or over-filling;
  • Air-conditioner hoses and vent ducts (manufacturing defects excluded);
  • Carpets, trim, seat covers and door rubbers;
  • Catalytic converters;
  • Resultant damage;
  • Radio;
  • Seals;

Damage due to environmental factors

MotorHappy does not pay for any part of the car that has been damaged or degraded through exposure to hazardous environmental factors which includes, but is not limited to:

  • Corrosion;
  • Industrial fallout;
  • Salt-laden or unsurfaced roads;
  • Prolonged bright sunlight;
  • Corrosive droppings from trees or other vegetation;
  • Bird droppings;
  • Hailstorms;
  • Earthquakes;
  • Floods; and
  • Any general act of nature.

Yes: Roadside Assistance and RoadCover benefits will be available from the start date of your Maintenance Plan.

Email customercare@motorhappy.co.za or phone 0861 642 779

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