Service Plans

A Service Plan pays for specified aspects of the recommended services of your car by an approved facility for a specific term or kilometers travelled, whichever comes first, in the Republic of South Africa. Filters, spark plugs and lubricants are normally covered by our car servicing providers. A Maintenance Plan pays for everything included in the Service Plan, plus the replacement, maintenance or repair of specific wear-and-tear parts, when necessary.

A Service Plan pays for the cost of servicing your car in line with the manufacturer’s specified guidelines.

You can buy a Service plan in the following ways:

1. • Full upfront payment - pay the full price by credit card or EFT
2. • Monthly - pay on a monthly basis through debit order.

You are eligible for a Service Plan if, at the plan start date, your car:

1. • has travelled less than 250 000 km; and
2. • Is less than 10 years old (calculated from date of first registration).

Your Service Plan starts at the start date, as stated in the owner’s plan summary. The contract months start on the date you buy the plan or at the end of the existing or manufacturer plan, whichever comes first.

Your Service Plan is not a fixed-term contract. It runs for a specific term (e.g. 3 years) or kilometres travelled (e.g. 45 000 km), whichever comes first.

It depends on the method you used to buy your plan:

1. • Upfront (credit card & EFT) - we will be providing benefits 30 business days after the Service Plan payment was made.
2. • Monthly debit order - we will be providing benefits after 4 consecutive monthly payments.

The Roadside Assistance benefits will be available from your Service Plan start date.

Your Service Plan will automatically end when one of the following happen:

1. • You reach the prescribed kilometres or term as stipulated in your plan summary;
2. • You fail to service your car within the manufacturer’s specified service interval for the second consecutive time; or
3. • Your car is damaged beyond repair or destroyed before the expiry of the Service Plan.

You can cancel your Service Plan at any time. You can do this by giving us at least 20 business days’ notice in writing, or by contacting our Customer Care Centre at customercare@motorhappy.co.za or phoning us on 0861 642 779.

If you cancel your Service Plan before its start date and you have not made any claims on the plan, you will be entitled to a refund as set out in the plan booklet.

MotorHappy can cancel your Service Plan within 20 business days after giving you written notice of a material failure to comply with the Service Plan requirements (unless you rectify the failure within the 20 business days).

If your Service Plan is fully paid up and you want to sell your car, you can transfer your Service Plan to the new owner. This Service Plan may only be transferred once and only by the original Service Plan holder. You must notify MotorHappy within 15 days of the transaction. If you don’t, you waive the right to cancel your Service Plan and we will assume that your Service Plan will be transferred to the new owner.

If you are unhappy with any aspect of your Service Plan and want to lodge a complaint, you can do so by sending us an email at customercare@motorhappy.co.za or phoning us on 0861 642 779.

To keep your plan valid, you are responsible for the following:

1. • Have your car serviced as per manufacturer requirements (see your owner’s manual)
2. • Stick to your service deadlines
3. • Have your car serviced at MotorHappy-approved facilities only
4. • Follow the service procedure
5. • Follow the prescribed claims procedure when you take your car in for a service or repairs
6. • Take all reasonable steps to keep your car in a good, roadworthy condition
7. • Drive responsibly
8. • Perform regular preventative maintenance on your car, as per manufacturer requirements (this includes, but is not limited to, checking engine oil levels, coolant levels and tyre pressure)
9. • Take all reasonable steps to protect your car from further loss or damage if mechanical or electrical failure occurs
10. • Adhere to the limitations set out in your owner’s manual in terms of weight and passenger numbers.
11. • Use your car for its intended purpose only.

• You may not, among other things, use your vehicle for:

1. o Racing or rallying, whether competitive or non-competitive
2. o Carrying fare-paying passengers (unless expressly agreed to by us)
3. o Driver tuition (unless expressly agreed to by us)

• When towing other car do not do the following:

1. o Do not overload your car
2. o Do not carry more than the prescribed number of passengers
3. o Tow any trailer or vehicle that exceeds the weight limitations specified in your owner’s manual

• Never modify or enhance your car by fitting it with non-original fitted manufacturer accessories or modifications, e.g. turbocharging your engine

• Do not tamper with, replace, modify or disconnect your car’s odometer or allow anyone else to do so.

MotorHappy will suspend your Service Plan immediately if you fail to make a payment due in terms of your Service Plan agreement on the due date. You will not be entitled to any of the benefits offered in terms of this Service Plan until all outstanding payments are made to MotorHappy.

Manufacturers require that you service your car after a specific number of kilometres (e.g. every 15 000 km) or at specific time interval. Some manufacturers will require that your car be serviced at specific terms (e.g. 12 months from date of first registration) even if you have not driven the specified number of kilometres. Refer to your owner’s manual for requirements.

It is your responsibility to avoid being in default or breach of the Service Plan agreement, as it will result in the termination of your Service Plan. A default or breach happens when you fail to meet material requirements of an agreement. In the case of a Service Plan, this includes:

1. • Not servicing your car regularly and at the service intervals set out in your service manual.
2. • Failing to comply with the instructions in the manufacturer’s manual relating to the use, care and maintenance of your car.

MotorHappy will pay for the replacement of a cambelt or accessory belt only if recommended by the manufacturer at a specific term. Tensioners and pulleys will only be replaced if specified by the manufacturer service schedule.

Yes. Your Roadside Assistance benefits will be available from the start date of your Service Plan.

If your car is involved in an accident, the Service Plan will continue to cover your car only if all resulting damage, whether mechanical, electrical, structural or body-related is repaired by an approved facility or an accredited panel beater. MotorHappy reserves the right to suspend your Service Plan if the workmanship or parts used do not meet the specific quality standards of your car’s importer or manufacturer. If your car is damaged beyond repair or destroyed before the expiry of the Service Plan, you must notify us within 30 days.

Email customercare@motorhappy.co.za or phone 0861 642 779.

Log into “My Garage” (online portal) on www.motorhappy.co.za where you can see your policies and plans and update your details

You may not, among other things, use your vehicle for:

• Racing or rallying, whether competitive or non-competitive
• Carrying fare-paying passengers (unless expressly agreed to by us)
• Driver tuition (unless expressly agreed to by us)

When towing other car do not do the following:

• Do not overload your car
• Do not carry more than the prescribed number of passengers
• Tow any trailer or vehicle that exceeds the weight limitations specified in your owner’s manual

Never modify or enhance your car by fitting it with non-original fitted manufacturer accessories or modifications, e.g. turbocharging your engine Do not tamper with, replace, modify or disconnect your car’s odometer or allow anyone else to do so.

MotorHappy will suspend your Service Plan Booster immediately if you fail to make a payment due in terms of your Service Plan agreement on the due date. You will not be entitled to any of the benefits offered in terms of this Service Plan until all outstanding payments are made to MotorHappy.

If MotorHappy does not receive your monthly payment, we will immediately stop the processing of your claim for benefits, until you make the payment.

A Service Plan pays for specified aspects of the recommended car service by an approved facility for a specific term or kilometers travelled, whichever comes first, in the Republic of South Africa. The Service Plan Booster includes everything included in the Service Plan, plus the replacement of front brake pads, rear brake pads and wiper blades. A Maintenance Plan pays for everything included in the Service Plan, plus the replacement, maintenance or repair of specific wear-and-tear parts, when necessary

A Service Plan pays for the cost of servicing your car in line with the manufacturer’s specified guidelines.

You can buy a Service plan in the following ways:

1. Full upfront payment - pay the full price by credit card or EFT
2. Monthly - pay on a monthly basis through debit order.

You are eligible for a Service Plan if, at the plan start date, your car:

1. has travelled less than 250 000 km; and
2. Is less than 10 years old (calculated from date of first registration).

Your Service Plan Booster starts at the start date, as stated in the owner’s plan summary.

The contract months start on the date you buy the plan or at the end of the existing or manufacturer plan, whichever comes first.

It depends on the method you used to buy your plan:

• Upfront (credit card & EFT) - we will be providing benefits 30 business days after the Service Plan payment was made.
• Monthly debit order - we will be providing benefits after 4 consecutive monthly payments.

The Roadside Assistance benefits will be available from your Service Plan start date.

Your Service Plan Booster is not a fixed-term contract. It runs for a specific term (e.g. 3 years) or kilometres travelled (e.g. 45 000 km), whichever comes first.

Your Service Plan Booster will automatically end when one of the following happen:

• You reach the prescribed kilometres or term as stipulated in your plan summary;
• You fail to service your car within the manufacturer’s specified service interval for the second consecutive time; or
• Your car is damaged beyond repair or destroyed before the expiry of the Service Plan.

You can cancel your Service Plan Booster at any time. You can do this by giving us at least 20 business days’ notice in writing, or by contacting our Customer Care Centre at customercare@motorhappy.co.za or phoning us on 0861 642 779.

Please note that the original manufacturer’s plan that came standard with your car, would not have been charged for and cannot be cancelled or refunded.

If you cancel your Service Plan Booster before its start date and you have not made any claims on the plan, you will be entitled to a refund as set out in the plan booklet.

Please refer to the plan booklet for the terms and conditions that apply to refunds on cancellation of the plan.

MotorHappy can cancel your Service Plan Booster within 20 business days after giving you written notice of a material failure to comply with the Service Plan requirements (unless you rectify the failure within the 20 business days).

If your Service Plan Booster is fully paid up and you want to sell your car, you can transfer your Service Plan to the new owner. This Service Plan Booster may only be transferred once and only by the original Service Plan holder. You must notify MotorHappy within 15 days of the transaction. If you don’t, you waive the right to cancel your Service Plan and we will assume that your Service Plan will be transferred to the new owner.

If you are unhappy with any aspect of your Service Plan Booster and want to lodge a complaint, you can do so by sending us an email at customercare@motorhappy.co.za or phoning us on 0861 642 779.

To keep your plan valid, you are responsible for the following:

• Have your car serviced as per manufacturer requirements (see your owner’s manual)
• Stick to your service deadlines
• Have your car serviced at MotorHappy-approved facilities only
• Follow the service procedure
• Follow the prescribed claims procedure when you take your car in for a service or repairs
• Take all reasonable steps to keep your car in a good, roadworthy condition
• Drive responsibly
• Perform regular preventative maintenance on your car, as per manufacturer requirements (this includes, but is not limited to, checking engine oil levels, coolant levels and tyre pressure)
• Take all reasonable steps to protect your car from further loss or damage if mechanical or electrical failure occurs
• Adhere to the limitations set out in your owner’s manual in terms of weight and passenger numbers.
• Use your car for its intended purpose only.

If you fail to make any payment in terms of your Service Plan Booster agreement, by the due date, you have a 15-day grace period in which to pay it. Failing to do so will constitute a breach of the agreement and MotorHappy will be entitled to exercise its remedies. Your Service Plan Booster will be suspended immediately if you fail to make a payment due in terms of your Service Plan Booster agreement on the due date. You will not be entitled to any of the benefits offered in terms of this Service Plan Booster until all outstanding payments are made to MotorHappy. If you fail to pay the outstanding amounts, MotorHappy will take legal action against you to recover the cost.

All amounts not paid on the due date will earn interest at the interest rate published by MotorHappy’s banker as its prime overdraft lending rate (a certificate from any manager of that bank, whose appointment or authority need not be proved, as to the prime rate at any time and the usual way in which it is calculated and compounded at such time will, in the absence of patent or clerical error, be final and binding on the Parties), plus 2%.

Always ensure that there are sufficient funds in your bank account to cover your payment. If you reach the end of the specific term (e.g. 3 years) or kilometres travelled (e.g. 45 000 km), before all the agreed monthly payments are made to MotorHappy (e.g. 24 months), all monthly payments remain your responsibility until fully paid up.

If MotorHappy does not receive your monthly payment, we will immediately stop the processing of your claim for benefits, until the payment is made. MotorHappy will proceed with the processing of your claim for benefits 2 days after the payment is confirmed. You may not withhold the payment of any amounts due to MotorHappy, for any reason.

When your car requires a service or you become aware of a breakdown or failure that is covered under your Service Plan Booster, do the following:

• Book your car into an approved facility for services or repairs.
• Inform the service advisor at the approved facility that you have a Service Plan Booster and give them your Service Plan Booster number.

Once your car is at the approved facility, the following will happen:

• The authorised facility service advisor will get an order number from the Authorisation Centre.
  1. Authorisation Office Hours:
  2. 1. Monday to Friday: 07h30 to 17h00
     2. Saturday: 08h00 to 12h00
     3. Public holidays:Closed

• The authorised facility service advisor will supply the Authorisation Centre with all the information needed regarding your service or repair.
  
• When the service advisor has received authorisation, he will start the service or repair.
  
• The service advisor will invoice MotorHappy for the services and/or repairs done.
  

Please take note of the following:

• MotorHappy will not refund or pay for any work done without prior authorisation. It is your responsibility to ensure that the authorised facility obtains proper authorisation. If not, you must settle the balance.
  
• You must pay for any services, repairs or parts not included in your Service Plan Booster.
• You must check your invoice to ensure that only the requested work was done. Sign the invoice to confirm this.
  
• You must inspect your car to ensure that the repair work and/or service was done and that the parts are installed to your satisfaction and is complete.
  
• If there is any evidence of poor driver technique or negligence, you will be responsible for the payment of the repair costs.
  

Manufacturers require that you service your car after a specific number of kilometres (e.g. every 15 000 km) or at specific terms. Some manufacturers will require that your car be serviced at specific terms (e.g. 12 months from date of first registration) even if you have not driven the specified number of kilometres. Refer to your owner’s manual for requirements.

It is your responsibility to avoid being in default or breach of the Service Plan Booster agreement, as it will result in the termination of your Service Plan Booster. A default or breach happens when you fail to meet material requirements of an agreement. In the case of a Service Plan Booster, this includes:

• Not servicing your car regularly and at the service intervals set out in your service manual.
  
• Failing to comply with the instructions in the manufacturer’s manual relating to the use, care and maintenance of your car.
  

MotorHappy will pay for the replacement of a cambelt or accessory belt only if recommended by the manufacturer at a specified term. Tensioners and pulleys will only be replaced if specified by the manufacturer service schedule.

Yes. Your Roadside Assistance and RoadCover benefits will be available from the start date of your Service Plan and Service Plan Booster.

If your car is involved in an accident, the maintenance plan will continue to cover your car only if all resulting damage, whether mechanical, electrical, structural or body-related is repaired by an approved facility or an accredited panel beater. MotorHappy reserves the right to suspend your Service Plan Booster if the workmanship or parts used do not meet the specific quality standards of your car’s importer or manufacturer. If your car is damaged beyond repair or destroyed before the expiry of the Service Plan Booster, you must notify us within 30 days.

Email customercare@motorhappy.co.za or phone 0861 642 779.

Log into “My Garage” (online portal) on www.motorhappy.co.za where you can see your policies and plans and update your details

The following limitations apply to a Service Plan Booster:

• Replacement of front or rear brake pads are limited to one set each per 20 000 km and one set of brake shoes per 45 000 km.
  
• If the cause of the failure is not catered for by the Service Plan Booster, the cost of stripping a component is for your account.