Service confessions of a technician

5 July 2016

There is no better tip than an insider tip.


The technician who services cars on a daily basis must be the best source of information and insider tips when it comes to the ins-and-outs or your car’s service. Luckily, we have a technician on speed dial and he gave us the low-down on some of the best insider tips.

A service, is it what you think it is?

You have a service plan*, not a maintenance plan*. This means that your technician is going to do what is required of him by your car’s manufacturer, no more and no less. He is going to change your oil, spark plugs, air filter and other items outlined in your manufacturer’s service schedule.

It is up to you to bring ‘funny noises’ or unusual malfunctions to your dealership’s attention and book your car in as soon as possible because they may not identify other problems while servicing your car.

Tip: remember, your owner’s manual is your ‘go to’ reference for looking after your car and keeping you happy on the road. Written by your car’s manufacturer, this booklet is a guide to ensuring your motor happiness.

Why get your car serviced at your approved dealership if your friend knows how to do the job?

It is quite simple, the technician at your car’s dealership is trained and experienced in working on your car – and hundreds of others just like it.

Approved dealers use approved parts - and with extensive knowledge of your particular car, they are more likely to know what can go wrong and diagnose it easier - whereas unapproved dealers are more likely to use after market or non-genuine parts. Having your friend service your car can cause damage to bigger elements and cost a lot more in money and time.

You may also have noticed the section in your owner’s manual where your dealership stamps that they have serviced your car at the required date or mileage. Having this section up-to-date and completed by an approved dealer is also more likely to increase your car’s resale value when it is time to sell or trade in your car.

Tip: if you choose to have your car serviced by an independent technician or garage instead of a manufacturer approved dealership, make sure they are reputable and keep detailed invoices and receipts for all work done.

When is the best and worst time to get your car serviced?

The very best time to get your car serviced is at the mileage or annual date set by your car’s manufacturer as outlined in your owner’s manual.

Of course, there are some extra insider tips too.

BEST: Make an appointment for a Monday morning, getting your car in the queue as early as possible. This is the best time to take your car in for servicing or maintenance work because the workshop is running at its most orderly. If Monday doesn’t work for you, keep to your appointment to as early as you can on a Tuesday, Wednesday or Thursday.

WORST: The worst time to bring your car in for a service is on a Friday afternoon, after lunch. Technicians will be under a lot of pressure at this time as a lot of people would have made last minute appointments before a weekend trip away. Midday is also a very busy time - throughout the week - as people flood in for oil changes during their lunch break.

Lastly, familiarise yourself with your service plan*, maintenance plan*, and warranty* or extended warranty* conditions. Being clued-up on what you need and when you need it means less chance replacing additional items which still have a few hundred kilometres left in them.

* All warranties (original or extended), service plans and maintenance plans differ in terms of features, benefits and, terms and conditions. This blog is for illustration purposes only.


This article is intended to be used and must be used for informational purposes only. We do not make any warranties about the completeness, reliability and accuracy of this information. Any action you take upon the information in this article is strictly at your own risk. We will not be liable for any losses and/or damages in connection with the use of the information contained in this article.

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