The truth about how Service Plans work in South Africa

Whether you're buying your first car or looking to extend your service plan, it's essential to understand what a car service entails, what it covers, the types of services, and how to choose a motor plan that suits your needs.

Essential Service Plan advice you need to know.

Getting your car serviced isn't just routine—it affects areas you might not have considered, especially as a first-time buyer. For instance, if you have multiple motor plans, such as a car warranty, failing to maintain your vehicle could lead to your vehicle being excluded from coverage or voiding your warranty contract with some providers.

Everything you thought you knew—or didn’t know—about the motoring world is addressed below in this guide, designed to help you better understand it.

What is a car Service Plan?

A Service Plan is a fixed-cost agreement that covers the cost of regular vehicle services as specified by the manufacturer. This typically includes essential maintenance tasks like oil changes, filter replacements, and inspections to ensure your car operates efficiently and safely. 

Car maintenance is not the same as a car service. If you're a first-time buyer, you can explore the differences between a Maintenance Plan and a Service Plan here. 

Types of services

Basic Service
This is the most common type of service, performed routinely. It typically includes an oil and oil filter change, air filter replacement, and fluid checks. Basic services are usually scheduled at 10,000 km or 15,000 km intervals. However, it’s important to consult your car’s service book or check with your Original Equipment Manufacturer (OEM) franchise dealer for specific guidelines.

Advanced Service
Conducted at longer intervals, advanced services may involve replacing spark plugs, the fuel filter, and pollen (cabin air) filters, among other components.

Major Service
A major service occurs at the longest time and distance intervals. It often includes the replacement or repairs of critical components and a thorough inspection of your vehicle's mechanical systems.

Beyond the specific work carried out, a car service provides an essential opportunity for a technician or mechanic to inspect areas of your vehicle that you, as the owner, might overlook. As the saying goes, prevention is better than cure—a principle that applies just as much to cars as it does to people.

Benefits of a Service Plan

Aside from the obvious, there are a number of exclusive benefits that are added to your Service Plan, especially when you choose to go through MotorHappy. 

Service Plan benefits

1. OEM-Approved services
2. Peace of mind knowing your vehicle is taken care of
3. Skilled technicians are guaranteed
4. Fixed, monthly costs
5. Maximised resale value of your car

What makes car services so essential is that they help prevent you from being caught off guard when your car starts giving you trouble. Many drivers may not realise their vehicle needs repairs or replacements until a service is carried out—potentially leading to more significant issues if left unchecked.

Why you need your car serviced

Getting your car serviced makes financial sense. By opting for a Service Plan, you’re able to avoid unexpected and costly repairs that come with breakdowns. In South Africa, where road conditions can be challenging and wear-and-tear occurs constantly, regular servicing ensures your vehicle remains reliable and roadworthy. Beyond the financial benefits, routine services enhance your safety and that of other road users by addressing potential issues before they escalate. Investing in regular maintenance ultimately supports your car's longevity, saves you fuel, and helps you stay within your monthly budget.

Summary

Finding the right plan starts with evaluating your budget and the specific needs of your vehicle. Factors such as the car’s age, mileage, and overall condition play a significant role in determining which plans are available to you. Some providers may have restrictions on accepting vehicles that exceed a certain age or show signs of excessive wear and tear, so it’s essential to assess your car’s eligibility beforehand.

Additionally, with the wide range of options available, comparing quotes can feel overwhelming. Reliable providers often differ in terms of coverage, benefits, and pricing. Seeking professional advice can simplify this process by helping you navigate the options and understand what each plan offers. Professionals can also guide you in finding a plan tailored to your financial and maintenance needs, ensuring you get the best value for your money.

Taking the time to research and seek expert guidance will ultimately ensure you choose a plan that provides both financial security and peace of mind for the long run.